Return & Refund Policy

 

  1. 您应在收货/交货时立即检查货物是否有任何缺陷和/或损坏。索偿(如有)必须在收货/交付时通过wfchelpdesk@gmail.comWhatsApp +60127890668提交给我们的客户服务;否则,我们将有权拒绝您的交换或退款。
    You shall examine the goods immediately upon collection / delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our customer service at wfchelpdesk@gmail.com or +60127890668 at the time of collection/delivery; otherwise we shall have the discretion to refuse your exchange or refund.

 



如果您有任何疑问或疑问,请通过wfchelpdesk@gmail.com+60127890668与我们联系。
Please contact us at wfchelpdesk@gmail.com or +60127890668 if you have any questions or doubts

 

 

所售商品不予退还。
Goods sold are not refundable.

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如果您不满意已经收货到产品,可以要求退款,但应自付费用退还产品,并且该产品必须是在未使用且以其原始包装的情况下退还。运输费用概不退还,由于退货运输而产生的额外费用将从买家的退款金额中扣除。
If you do not want the product received, you may request for a refund but the product should be returned at your own expense and the product must be unused and in its original package. Shipping costs are non-refundable and extra costs which occured because of return shipping will be deducted from buyer's refund amount.

 

在以下情况下,我们不签发兑换/退款:
We do not issue exchange/refund if:

  • 产品已收到超过7天。
    The product has been received for more than 7 days.
  • 由于买方控制范围内的因素(例如错误的送货地址),产品未送达。
    The product is not delivered due to factors within buyer's control such as wrong shipping address.
  • 由于【永和栈】无法控制的异常情况,例如快递服务公司的延误,极端天气情况等,产品未能运抵。
    The product did not arrive due to exceptional circumstances outside of Wen Foh Chan's control such as delays caused by courier service provider, extreme weather conditions, etc.

 

我们将在您退货时检查退货产品。如果满足以上3项中的一个或多个条件,您有权交换具有相似价值的产品,前提是该产品有现货供应,或可退款。
We will inspect the returned product(s) upon return by you. If one or more of the conditions in paragraph 3 above is fulfilled, you are entitled for an exchange of the product with similar value, provided the product is available in our stock, or refund.

 

如果在交货后发现包装内有任何缺陷或损坏,可以出于以下原因安排更换:

If you discover any defect or damage inside the packaging after the delivery process, exchange can be arranged for the following reason:

  • 门市取货/收货包裹后发现产品已过期/损坏;您可以在取货/收货包裹之日起7天内联系客户服务。
    If the product is expired / damaged inside the packaging after collection/ delivery; and you contact customer service within 7 days from the date of purchase.
  • 如果产品在门市取货/收货包裹时已过期/损坏。
    If the product is expired / damaged upon collection at the store / at the time of delivery.
  •  如果订购的产品与在商店取货/收货包裹的物品不同。
    If the product ordered is different from the item collected at the store/ delivered.