FAQ

Q: 如何在网站上购买我们的产品?How to purchase on the site?

A:
订购产品 To order your purchase: -

  1. 在您要购买的产品上单击添加到购物车按钮。
    Click “Add to cart” button on the products you wish to purchase.

     
  2. 单击继续购物以继续将其他产品添加到购物车中,或单击结帐以继续为产品付款。
    Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.

     
  3. 您将进入一个登录页面,您需要在其中使用用户名和密码登录帐户。 如果您还没有创建帐户,则需要先注册一个帐户,然后再进行付款。
    You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.

     
  4. 您需要在收货地址页面上确认您的收货地址,然后单击下一步按钮。
    You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.

     
  5. 从这里,您需要选择运输方式,然后单击下一步按钮。
    From here, you need to select your shipping methods and click “next” button.

     
  6. 接下来,您需要选择付款方式,然后单击下一步按钮。
    Next, you'll need to choose your payment method then click “next” button.

     
  7. 完成之前的步骤之后,您需要重新确认您的帐单明细并同意条款和条件。
    After the steps before this have been done, you need to reconfirm your billing details and agree on the terms and condition.

     
  8. 单击确认订单以完成订单。
    Click “Confirm Order” to complete the order.



Q: 有哪些付款方式?What are the payment methods available?

A:
wenfohchan.com
提供多种付款方式,如下所示:-
wenfohchan.com offers various kind of Payment Methods as shown below: -

1. 网上银行Internet Banking
2.
信用卡Visa or Master Card
3.
银联信用卡或借记卡UnionPay Credit or Debit Card
4. Boost Wallet
5. KipplePay
6. Grabpay
7.TouchnGo
8. Maybank QRPay
9.
在线转账/ 现金存款Online Transfer / Cash Deposit (Maybank)

付款后,请向我们发送以下付款细节:
After you made the payment, please send us the payment details of :

1.
您的订单号Your Order No :
2.
您的姓名Your Name:
3.
您的付款收据Your Payment Receipt

您可以将上面的信息发送给WhatsApp我们:+60127890668或发送电子邮件至wfchelpdesk@gmail.com
You may WhatsApp us the above info to: +60127890668 or email to wfchelpdesk@gmail.com.

注意:您的购买的产品只有在得到我们的确认后才能交付。
Note: Your purchased products will not be delivered until we have this confirmation.


Q: 如何更改我的帐户个人信息和送货地址?How to change my account personal information and shipping address?

A:
登录您的帐户单击帐户维护” →在此处编辑您的帐户信息和收货地址
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

 

Q: 我忘记了我的帐户密码。 我应该怎么做?I forgot my Password for my account. What should I do to retrieve it?

A:

  1. 点击丢失密码?并在框中填写用于注册帐户的电子邮件。
    Click on “Lost Password?” and fill your email that used to register the account in the box.

     
  2. 单击提交
    Click Submit.

     
  3. 验证讯息将发送给您。 收到后您将可以为帐户选择一个新密码。
    A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


     

Q: 我可以取消已下的现有订单吗?Can I cancel an existing order that have been made?

A:
可以,仅当订单仍处于待处理状态时。
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at wfchelpdesk@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.


Q: 产品的交易货币是什么?What is the product's transaction currency?

A:
所有产品交易币种均以MYR进行。
All products transaction currency will be done in MYR.


Q: 交货通常需要多长时间?How long does the delivery usually takes?

A:
交货通常需要25个工作日。
Delivery usually will takes about 2 to 5 working days.


Q: 我仍然有疑问I still have doubts!

A:
很抱歉,我们无法在F.A.Q页面上清除您的疑问。 请给我们发送电子邮件至wfchelpdesk@gmail.com,以便我们清除您的疑问。
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to wfchelpdesk@gmail.com for us to clear your doubts.